Return & Replacement Policy


We will issue a product replacement only in case of wrong product sent or completely damaged product. If the product you received is wrong, we will accept the return only if the product is returned in an unused, sellable and undamaged condition, in its original packaging. Missing items, wrong order or excess charges must be reported within 24-48 hours of delivery.

Note: Any single product in the kit/combo cannot be canceled or returned.

Only products bought from the website can be returned to us. We will not accept returns of products bought from third party websites or physical stores.

The RETURNS FORM available in the 'my account' section must be filled out in order to process your return. Alternatively, you can email us at

Please allow 2 weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive a call or an email once your return is processed.


  • All returned items must be accompanied by a copy of the original invoice.
  • Each item can only be replaced once.
  • Shipping costs and COD convenience fee will not be refunded.
  • All gifts or promotional items received with your purchase must be returned with your order.
  • We will not replace opened or used products. In the case of an extreme scenario, please email or call our customer service team.

Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.

Our refunds can take up to 7 to 10 working days based on your bank/payment method working.

Which are the items that cannot be returned/replaced?

Returns will not be accepted under the following conditions: 

  • Product is damaged due to misuse/overuse.
  • Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • The serial number is tampered with.
  • Product is used or altered.
  • Free product provided by the brand.
  • Single product from combo or kits.

Please Note: The order cannot be canceled once it has been dispatched be it a Prepaid order or a COD order.

Refunds for return of orders

Refunds are processed in a maximum period of 15 days from the date on which the order return is approved by our team. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash on Delivery order, a refund cheque will be deposited in your bank account in favor of the "Billing Name" used while placing the order or an NEFT transfer will be attempted or a UPI Transfer will be attempted. Please note that Cash on Delivery charges and Shipping Charges (if applicable), are not refundable.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by e-wallet, credit should be available within 24 hours.